Terms of Purchase

Lot Level Simplified T&Cs for Amazon

Bid Value

Bid value is inclusive of GST however it doesn’t include the logistics cost.

Cancellation

Once a you have won the lot you have to honour the payment. Failure in doing so could result in penalty and/or “blacklisting” on the platform. Amazon (Seller) or Blubirch have the right, at our sole discretion, to refuse or cancel any auctioned lot or part of it for any reason. In the event that an auctioned lot be cancelled, we will notify you by email/phone/SMS/WhatsApp of such cancellation and your payment will be refunded within 24 hours, else it will be available in the Blubirch books of accounts and can be utilised for buying next LOT.

Payment Terms

Once you have been informed of winning an auctioned lot, you have to make full payment in 48 hours. If you fail to make payment in time, then Amazon (Seller) or Blubirch reserve the right to cancel the auctioned lot or offer it to another interested party. However, failure in making payment by you can result in penalty and/or “blacklisting” on the platform. Blubirch may revise the payment terms from time to time in its sole and absolute discretion; provided, however, that any change to payment terms will not be effective for any then-pending Sale, but will only be effective for the next Sale subsequent.

Item Condition

Amazon inventory will be in “AS IS” Open Box condition, which means the products may be functionally good with Minor or Major Scratches, Defective or damaged condition. The inventory will be shipped to the buyer in “As-Is” condition.

Shipment

Post payment for the won lot, buyer will receive the invoice and information for inventory pickup. Logistics cost has to be borne by the buyer over and above the bid value.

H&B inventory has to be picked by buyer directly from Amazon warehouse.

Claims

In Amazon there can be broadly six types of claims that can be filed:

1. Less number of master cartons received as per POD.
2. Master carton received in open condition
3. Units inside the box are fake. 
4. Empty unit box received. 
5. Mismatch Units received
6. Units not received (Missing Item)

There is a separate process for raising a claim for each of these six reasons. Any claim must be submitted within three days of receiving the material. Following process must be followed while raising claims:

1. Less Number of master cartons received :
   1. Identify the AWB of the carton that is missing. In case of multiple cartons that are missing, identify the AWB of each. 
   2. Clearly write on the POD, all the AWBs of the missing cartons and received cartons separately. 
   3. Ensure the transporter signs the POD with the missing AWBs identified
   4. Please take the clear images of POD. 
   5. Share details of missing AWB numbers and images of POD to support@b4traders.com 


2. Open master carton received:
   1. Receive the box under video camera
   2. Take images of the box
   3. You can choose to reject the open box. In such a case, clearly mention this in POD as “Box rejected due to being in damaged/open condition”. Take the signature of the carrier and image of this signed doc.
   4. If you choose to accept the box, count the units inside the box under camera. For any missing units, follow steps mentioned in point number (6. Units Not Received (missing items)) above. 


3. Units inside the box are fake
   1. Unbox the master carton under the video camera with AWB number and SLAM label clearly visible.
   2. It should be clearly visible that the box is being opened for the first time with Amazon seal tape clearly visible 
   3. Carefully take out units one by one under camera
   4. Identify fake units and show it very clearly under camera.
   5. Take images of fake products from 6 sides - top, bottom and four sides
   6. Mark the images with missing attributes or additional attributes that indicate that the unit is fake. For example, if the serial number is normally available on the unit but not available on units delivered by Amazon, you must highlight in the image where the serial number is missing. 
   7. Rename the images with ASIN number and LPN number.
   8. Share the unboxing videos along with images with to support@b4traders.com


4. Empty box inside master carton
   1. Unbox the master carton under video camera with AWB number and SLAM label clearly visible
   2. It should be clearly visible that the box is being opened for the first time with Amazon seal tape clearly visible 
   3. Carefully take out units one by one under camera.
   4. Identify the Empty boxes and show it very clearly under camera.
   5. Take images of empty box from six sides
   6. Rename the images with ASIN number and LPN number.
   7. Share the unboxing videos along with images with to support@b4traders.com


5. Mismatch units received
   1. Unbox the master carton under video camera with AWB number and SLAM label clearly visible
   2. It should be clearly visible that the box is being opened for the first time with Amazon seal tape clearly visible 
   3. Carefully take out units one by one under camera
   4. Identify mismatched units and show it very clearly under camera.
   5. Take images of mismatched products from 6 sides. 
   6. Note down the name of the product received physically.
   7. Rename the images with ASIN number and LPN number.
   8. Share images, videos and details of actual products received to support@b4traders.com


6. Product not received (Missing Item)
   1. Unbox the master carton under video camera with AWB number and SLAM label clearly visible
   2. It should be clearly visible that the box is being opened for the first time with Amazon seal tape clearly visible 
   3. Carefully take out units one by one under camera
   4. Share the details of the unit not received along with video to support@b4traders.com 

Please note in all the instances, size of 6 images must not exceed 20 MB and size of video must not exceed 24 MB or Google link for videos. Amazon will verify and process the claims as per its internal policies. This may take up to three weeks for closure. In exceptional cases it can take even longer. Written communication will be shared by Blubirch on the claim decision taken by Amazon. If claim is approved the payment will be processed to buyer.

Claim process for Heavy & Bulky units

Inventory offered through Amazon partners will be on ‘As Is’ basis. H&B inventory has to be picked by buyer directly from Amazon warehouse. Amazon team will load the inventory in the vehicle organized by the Buyer and seal the truck. Buyer should check the seal and take image of the same if it is broken. Buyer can raise claims for missing fake and mismatch items except in case of Air conditioners where no claim will be entertained for mismatch cases of Indoor and outdoor units. 

All shipments received by the buyer have to be unloaded and opened under a clear video recording right from breaking of the Amazon seal put on the truck . At that time the buyer has to show under the camera that items are missing or fake. If the box is opened without video recording and video is taken later where original seal on the box is already tampered then no claims will be entertained. For mismatch items along with the video recording need photograph from all six sides of the mismatch items. Amazon will verify and process the claims as per its internal policies, this may take up to three weeks for closure. In exceptional cases it can take even longer. Written communication will be shared by Blubirch on the claim decision taken by Amazon. If claim is approved the payment will be processed to buyer.

Following points to be ensured while claiming for Heavy and Bulky units. 

1. Vehicle Open Video – You must open the seal of the vehicle under camera clearly and unload all the units without any cuts in video.
2.     Unboxing Video of Units – Unbox all the units under camera clearly.
3. Six side photos – Please take images from six sides for mismatch units. Please note different outdoor and Indoor units in an Air conditioner won’t be considered as mismatch and no claims will be entertained for such cases. 
4. No Claim for damaged units. 

Share all the details with us at support@b4traders.com  and share video over google link.

Post your submission, we will review the attachments and validate internally. We will reach out to you within two working days if any further details are required. If everything is in order, we will submit your claims to Amazon. Amazon team takes upto 30 days to review the claims and take a decision. If any further information is sought from Amazon’s side, we will reach out to you for the same and your response must be provided within 1 day. Failure to do so can result in rejection of claim. 

Please note, approval or rejection of claims is purely Amazon's decision. However, we always try our best to ensure timely approval of claims. Once claims are approved, you can expect a credit note within 3-5 working days.

You can reach out to us on 1800 419 0431 or support@b4traders.com for any concerns.

Purchase FAQ

1. Where is the inventory offered from ? The inventory offered on the platform is directly from Amazon partners 2. Is the inventory graded ? The inventory is offered on AS IS basis. Neither Blubirch nor Amazon partner takes any responsibility of condition of items 3. Can a buyer choose items ? The inventory is published in lots and the buyer has to bid on entire lot with no Pick and choose option available 4. Can a buyer do part payments ?The bid winner needs to deposit 100% of the payment within 2 working days from winning the bid 5. Where will the inventory come from ? The inventory will be shipped directly from Amazon warehouses to either Blubirch warehouse nearest to the buyer or to buyer warehouse via Amazon delivery The inventory may come in different shipments over a period of 2-15 working days at the designated warehouse 7. Can a buyer return damaged items ? Inventory is on As is basis and there will be no claim for damage to the items. If the buyer accepts the delivery, they cannot reject the inventory at later date however he can raise claim for Missing items, Fake and mismatch 8. How will the inventory be shipped ? Inventory will come in packed boxes. If a box is open at the time of delivery, buyer needs to count the items, put remarks on POD or if there is visible damage, they can refuse to accept the delivery 10. What happens if the inventory delivery is delayed ? In case some items are not delivered within 15 days of order date, buyer can reject the remaining items if they arrive late. The money for the delayed lots will be refunded back to the buyer within 3 working days 11. Can there be lot cancellations from Amazon ? There may be cases when Amazon may cancel part or full order. In that case, Blubirch will inform the buyer within 5 working days of payment and entire money will be refunded back to the buyer 13. Is there a specific process to receive the inventory ? Yes, All shipments received by the buyer have to opened under a clear Video recording. At that time the buyer has to show under the camera that items were missing or fake or damaged. If the box is opened without Video recording and Video is taken later where original seal on the box is already tampered, no claims will be expected 14. How will the mismatch claims be handled ? For any mismatch claims, Amazon will verify and process claims as per its internal policies. This may take upto 3 weeks for closure. If approved, The payment will be processed to buyer or a written communication will be shared by amazon why a claim has not been approved