Lot Level Simplified T&Cs for Amazon
Bid value is inclusive of GST however it doesn’t include the logistics cost.
Once a you have won the lot you have to honour the payment. Failure in doing so could result in penalty and/or “blacklisting” on the platform. Amazon (Seller) or Blubirch have the right, at our sole discretion, to refuse or cancel any auctioned lot or part of it for any reason. In the event that an auctioned lot be cancelled, we will notify you by email/phone/SMS/WhatsApp of such cancellation and your payment will be refunded within 24 hours, else it will be available in the Blubirch books of accounts and can be utilised for buying next LOT.
Once you have been informed of winning an auctioned lot, you have to make full payment in 48 hours. If you fail to make payment in time, then Amazon (Seller) or Blubirch reserve the right to cancel the auctioned lot or offer it to another interested party. However, failure in making payment by you can result in penalty and/or “blacklisting” on the platform. Blubirch may revise the payment terms from time to time in its sole and absolute discretion; provided, however, that any change to payment terms will not be effective for any then-pending Sale, but will only be effective for the next Sale subsequent.
Amazon inventory will be in “AS IS” Open Box condition, which means the products may be functionally good with Minor or Major Scratches, Defective or damaged condition. The inventory will be shipped to the buyer in “As-Is” condition.
Post payment for the won lot, buyer will receive the invoice and information for inventory pickup. Logistics cost has to be borne by the buyer over and above the bid value.
H&B inventory has to be picked by buyer directly from Amazon warehouse.
In Amazon there can be broadly six types of claims that can be filed:
There is a separate process for raising a claim for each of these six reasons. Any claim must be submitted within three days of receiving the material. Following process must be followed while raising claims:
Please note in all the instances, size of 6 images must not exceed 20 MB and size of video must not exceed 24 MB or Google link for videos. Amazon will verify and process the claims as per its internal policies. This may take up to three weeks for closure. In exceptional cases it can take even longer. Written communication will be shared by Blubirch on the claim decision taken by Amazon. If claim is approved the payment will be processed to buyer.
Claim process for Heavy & Bulky units
Inventory offered through Amazon partners will be on ‘As Is’ basis. H&B inventory has to be picked by buyer directly from Amazon warehouse. Amazon team will load the inventory in the vehicle organized by the Buyer and seal the truck. Buyer should check the seal and take image of the same if it is broken. Buyer can raise claims for missing fake and mismatch items except in case of Air conditioners where no claim will be entertained for mismatch cases of Indoor and outdoor units.
All shipments received by the buyer have to be unloaded and opened under a clear video recording right from breaking of the Amazon seal put on the truck . At that time the buyer has to show under the camera that items are missing or fake. If the box is opened without video recording and video is taken later where original seal on the box is already tampered then no claims will be entertained. For mismatch items along with the video recording need photograph from all six sides of the mismatch items. Amazon will verify and process the claims as per its internal policies, this may take up to three weeks for closure. In exceptional cases it can take even longer. Written communication will be shared by Blubirch on the claim decision taken by Amazon. If claim is approved the payment will be processed to buyer.
Following points to be ensured while claiming for Heavy and Bulky units.
Share all the details with us at email@example.com and share video over google link.
Post your submission, we will review the attachments and validate internally. We will reach out to you within two working days if any further details are required. If everything is in order, we will submit your claims to Amazon. Amazon team takes upto 30 days to review the claims and take a decision. If any further information is sought from Amazon’s side, we will reach out to you for the same and your response must be provided within 1 day. Failure to do so can result in rejection of claim.
Please note, approval or rejection of claims is purely Amazon's decision. However, we always try our best to ensure timely approval of claims. Once claims are approved, you can expect a credit note within 3-5 working days.
You can reach out to us on 1800 419 0431 or firstname.lastname@example.org for any concerns.